Frequently Asked Questions
Everything you need to know about our luxury home fragrances.
What is the burn time for Just Wicks candles?
Our standard 220g candles offer a clean burn for approximately 40 to 50 hours, provided the wick is trimmed to 5mm before each lighting.
Do you use sustainable ingredients?
Yes, all Just Wicks products are handcrafted using 100% natural soy wax and premium, cruelty-free fragrance oils that are vegan-friendly.
How long does shipping take within the UK?
Standard delivery typically takes 3-5 business days. We also offer an express shipping option at checkout for delivery within 1-2 business days.
Can I return my order if I am not satisfied?
We offer a 14-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return.
How do I prevent my candle from tunneling?
To prevent tunneling, ensure the wax melts across the entire surface to the edges of the vessel during the very first burn.
Do you offer wholesale or bulk discounts?
We do! For bulk orders or wholesale inquiries for retail spaces and events, please email us directly via our contact page for a custom quote.