Returns & Exchanges

At Just Wicks Limited, we want you to be completely satisfied with your home fragrance purchase. If you are not happy with your order, you can return unused and unopened items within 30 days of delivery for a full refund.

1

Initiate Your Return

Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.

2

Package Your Items

Carefully pack the unused wax melts, candles, or accessories in their original packaging to ensure they are protected from damage during transit.

3

Ship the Parcel

Affix the provided return label or address the package to our warehouse and drop it off at your nearest authorized postal carrier.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing